Delivery Policy
Welcome to Lace and Beads. We are committed to ensuring a seamless and pleasant shopping experience for our customers in India. Below is our detailed Delivery Policy applicable to all purchases made through our website in India.
Delivery Service Providers
We partner with reliable and reputed courier services across India to deliver your orders safely and on time. We currently collaborate with leading delivery partners, such as (The name of the delivery partners)
Delivery Areas
Lace and Beads deliver to most cities and towns across India. If your location is in a remote or non-serviceable area, our team will contact you to discuss alternative options.
Delivery Charges
- Standard Delivery: Need details of Standard Delivery Charges
- Express Delivery: If you require faster delivery, you can opt for our express delivery service at a charge of (Amount).
Delivery Timelines
- Standard Delivery: Orders are typically delivered within 10 – 14 business days from the date of dispatch. Please note that delivery times may vary depending on your location.
- Public Holidays & Weekends: Please note that orders placed on weekends or public holidays will be processed on the next working day.
Order Processing Time
Once your order is placed, it undergoes processing, which typically takes 10-14 business days. During sales or festive periods, processing times may increase slightly due to a higher volume of orders.
Tracking Your Order
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to track your order. You can also track your order status directly through our website under the ‘My Orders’ section.
Delivery Instructions
If you have specific delivery instructions (e.g., leave the package at the doorstep or with a neighbor), please include these details when placing your order. Our delivery partners will do their best to accommodate your requests. (Please let us know if this point needs to be included.)
Damaged or Missing Items
- Damaged Items: In the unlikely event that you receive a damaged item, please contact our customer service within (Number of hours) of delivery with photographic evidence. We will arrange for a replacement or refund as per our Return & Refund Policy.
- Missing Items: If any item is missing from your order, please reach out to our customer service team within (Number of hours) of receiving your order. We will investigate the matter and arrange for the missing item(s) to be sent to you.
Change of Delivery Address
If you need to change your delivery address after placing your order, please contact our customer service team immediately. We can accommodate changes only if the order has not been dispatched. Once the order is in transit, we cannot modify the delivery address.
Customer Support
For any questions or assistance regarding your order or our delivery policy, please contact our customer service team at:
- Email: info@laceandbeads.in
- Phone: +91 9289669991
